Resort Policies

CHECK-IN AND CHECK-OUT TIMES

We endeavour to have your Check-in time at 12:00 am onwards and Check-out time as next day 10:00 am. We will also try to facilitate early-arrivals and late-departures on your request but hope you understand that there may be times we cannot guarantee this service.

Maximum Occupancy of Rooms, Rollaways, Additional Guests and their Registration. Room rates are based on single or double occupancy with an extra charges per night for each additional person thereafter. Maximum occupancy for rooms. Please be aware that no additional beds may be added to any of our rooms. All guests must be registered with the front desk at the time of arrival.

PAYMENT POLICY

Payments at the time of booking and will be authorized upon check-in for the full amount of the stay including all taxes and levies. We accept the following methods of payment in form of Cash, Cards, QR Code may be used to settle the account upon departure.

HOTEL POLICIES

Illicit Activity : If necessary we will report suspected illegal activity to the appropriate authorities and reserve the right to refuse service to anyone suspected of involvement in such activity. The resort reserves the right to enter any area of the resort including guestrooms, should there be a reason for suspicion of illegal activity or if we suspect other guests; our staff; or property, are at risk.

Conduct : All guests are expected to exhibit appropriate civil conduct in their rooms. Disrupting the guests’ experience with inappropriate behaviour including harassment, offensive or insulting language, public intoxication, or any other means deemed inappropriate by management will result in dismissal from the property in addition to paying for any charges the hotel incurs as a result of the disruption.

Minimum Age Requirements : In order to reserve a room and check in to our property you must be at least 18 years of age and provide valid identification.

Damage to the Room and Public Spaces : Any type of loss or damage to items in the room or any public space will result in a charge that will be at the discretion of management.

Drug and Non-Smoking Policy : Our resort has a non-smoking and non-drug policy in rooms.

Safes/Lost and Found/Personal Property : Please feel free to utilize the resort safe to store any items of value. However, the resort is not liable for the theft, loss, damage or destruction of the property except for gross negligence on the part of the Resort or its employees.

The Resort will make every effort to retrieve and hold any items accidentally left behind for up to 10 days. After that period has passed, and the item remains unclaimed are disposed of. The guest is responsible for the shipping cost and custom fees (where applicable) for the return of lost & found items. Any items left in or next to the garbage bins are considered refuse and will be discarded. The Resort is not responsible for items that appear to be for disposal.

Do Not Disturb policy : The staff members will be alerted not to knock or enter the room for any reason. For your room to be serviced.

Management reserves the right to enter a room with a known status in the event of an emergency or if suspected illegal activity is taking place.

Guest Laundry Service : The hotel provides a laundry service. We request that clothing be handed to the front desk no later than 09:00am. Same-day service may not be available always as clothing is air dried.

For more details, please contact the front desk for details and rates.